How to buy

Order and Price

Customers can make all their orders online from our web site: www.vesthold.com

Each customer must be legally eligible to use a credit card and have sufficient funds to cover all the costs that result from the purchase of products through www.vesthold.com.

By pressing the “Pay” button during the purchase process, the customer declares that they fully accept and understand all these general terms and conditions of sale.

The data recorded by www.vesthold.com constitute the proof of the transactions made between www.vesthold.com and the customer.

www.vesthold.com will confirm every order by sending an email. The contractual information is written in the Spanish language and will be confirmed at the time of delivery.

Included in the prices of our products are any taxes due, excluding postage and transport costs. The minimum purchase is €80 (excluding shipping or other expenses).

www.vesthold.com reserves the right to modify its prices at any time, but the products will be billed on the basis of the rates in force at the time of the registration of the orders (subject to the availability of the product), with the exception of typographic errors.

All products remain in the vendor’s ownership until the time the full price has been paid. www.vesthold.com reserves the right to refuse any order from customers with whom it has litigation.

Availability

www.vesthold.com will do its utmost to fulfil all customers’ requirements.

In case of unavailability of a product, after the order has been placed, the client will be informed immediately by e-mail of cancellation of the order.

The speed at which moneys are returned to the customer’s bank account, depends on the type of bank card and the conditions of individual banks. These terms are specified in the “Delivery” clause.

Payment by Card:

Purchases are made by bank card. Vesthold accepts: Visa and MasterCard.

The purchase price will be charged to the client’s bank account, within 4 days from the date of the order and will be effective after confirmation from the customers bank Payment Center. In the event that the POS (point of Sale Terminal) reported the refusal of the card, the order will be automatically cancelled, informing the client on-line of the cancellation.

Bank transfer.

This payment method will incur no costs to the customer.

All moneys will be returned to the account indicated by the customer

To be able to pay an invoice the following information must be included: Invoice number. The name of the person who enters it.

The customer must visit vesthold.com with the account number provided by the company and send the proof of entry by mail to: vesthold@vesthold.com Including in the subject line, Proof of entry.

Payment security

www.vesthold.com processes credit card payments with a payment gateway.

To avoid possible fraud and abuse, all bank data entered online is encrypted and transmitted securely to the bank’s servers and subsequently verified with the issuing bank.

This data entry procedure is guaranteed by the SSL encryption technology (Secure Socker Layer)-128 bits, one of the most advanced and effective protection systems currently available, thanks to which, no third party will have access via Internet to this information concerning the bank data introduced by the client.

Only the bank and PayPal have access to the bank data related to any payment. www.vesthold.com does not know or record this data during the payment process.

Delivery

The supplier sends the products to the distribution warehouse, from there it is sent to the final destination, the address, the buyer establishes. Each time an order is sent, the buyer will receive an email.

Transportation costs will show on the seller’s account. The purchase order corresponding to the order will be available at www.vesthold.com, once the payment is confirmed, which can be viewed by following the link: “My Orders”, found in the confirmation email. This original purchase order includes the delivery costs and VAT for the buyer’s country.

www.vesthold.com requests every customer to choose their delivery loaction, specifying the address, office or center that they wish their product to be delivered to. Delivery time vary from 24 hours to 5 business days (European Community).

Www.vesthold.com informs the customer by email, when their order is ready for dispatch from the distribution cente. Each delivery is considered made from the making available to the customer by the carrier, materialized by the control system used by the carrier.

It is incumbent on the recipient to check the order at the time of receipt of delivery and at which point citing reasonable grounds for rejection of the package, such as if it had been opened or if it has obvious signs of tampering.

All requests for returns and claims must be directed to www.vesthold.com by email to the address vesthold@vesthold.com

Returns

All products sold may be returned within 7 days from the date of delivery, in accordance with the provisions of the Spanish Retail Trade Act. The customer must indicate their intentions by email..

www.vesthold.com will reply by email specifying the precise instructions for the return of the product.

Return costs will be borne by www.vesthold.com. The reimbursement to the client’s account as a result of any return, will be made within 7 days from the receipt of the goods by www.vesthold.com.

Returns are made with the condition that all products are properly protected, are in their original packaging, are in a perfect condition (not damaged or altered by the customer) with all accessories, instructions and documentation present.

They must be returned to the location specified by www.vesthold.com.  Precise instructions for the return of the product sent by confirmation email.

In the event that the return is not accepted by the supplier because the product is deemed to have been used, will remain in the distribution center to be collected by the customer, for a period not exceeding thirty days from the date of receipt.

It is not possible to make returns that do not include the personal information that identifies the sender for example: order number, name, address).

The expenses and related risks associated with the return of the product will be covered by www.vesthold.com. This is however dependant on the customer returning the product by secure insured postage and that it is correctly packaged so as not to cause any damage to the product in transit.

All customers returning their product receive an email informing them of the refund amount.

 

 

Warranty.

Guarantees and after-sale services are governed by the Royal Legislative Decree 1/2007 of 16 November that approves the text of the General Law for the defence of the consumers and users.

 

In accordance with this statute, the seller is required to deliver to the customer products that conform to its contractual responsibilities.

 

The customer has the right to the repair of the product, to its replacement, to price reduction or to the resolution of the contract according to Liability, litigation and applicable law.

 

www.vesthold.com is not liable for any breach of the contract as a result of stock problems or unavailability of the product, force majeure, total or partial strike, in particular those relating to the postal services and other means of transport and/or communications, flooding or fire.

 

In case of litigation, the customer shall be directed by www.vesthold.com to come to an amicable settlement. The court of Gijón court will provide jurisdiction.

 

The current and general conditions of sale will be interpreted in the Spanish language and will be made in accordance with Spanish law.

 

Any disagreement that could question its validity, its interpretation or its execution must be presented to the courts of Gijón, who have express and exclusive jurisdiction.

 

Modification of the general conditions of sale

www.vesthold.com reserves the right to modify the general conditions of sale without prior notice, are able to change, delete or update both the contents and services that are provided through the same and regarding the way in which they are presented or located on their servers.

 

These changes must be accepted by the user every time they make a purchase online on the website www.vesthold.com.

 

Members of the “private community of www.vesthold.com” who are not in agreement with the modifications of the general conditions, must inform Vesthold, from the date at which the new version was applied, and shall cease to use the services.

 

www.vesthold.com.

 

In the event that any of the terms and general conditions are proved illegal or unenforceable, they will be null and void according to Spanish Civil laws.